Shipping Policy

Delivery times can vary from one order to another because every shipment moves through a dynamic logistics network influenced by changing conditions. Factors such as the distance between the warehouse and the destination, weather disruptions, seasonal demand, and the operational capacity of shipping carriers all contribute to how long a package takes to arrive. In most cases, orders are delivered within approximately ten to twenty business days, with this estimate applying only to standard working days. Weekends and public holidays, when carriers typically do not operate, are not included in this timeframe. Occasionally, external circumstances such as severe weather events, peak shipping periods, or unexpected logistical disruptions may cause delays. These situations are a normal part of large-scale transportation systems, whether shipments are domestic or international. While we work closely with our shipping partners to maintain efficient handling and dispatch, some factors remain outside our control, and we appreciate your understanding if delivery takes longer than expected.

Although we strive to provide reliable estimates based on typical shipping performance, we are unable to guarantee a precise delivery date. Once an order has been processed and entered the shipping stage, the details associated with it are considered final. At that point, we cannot make changes to the shipping address, reroute the package, or modify the destination. For this reason, it is important to carefully review all address information during checkout to ensure accuracy and completeness. Providing correct details helps prevent delays caused by sorting errors, reduces the risk of failed delivery attempts, and allows carriers to handle shipments more efficiently.

After leaving our facility, each package passes through several stages managed by the carrier. High shipment volumes, regional demand, weather conditions, or additional verification procedures may all influence transit times. In some cases, carriers may temporarily hold a package if there is an issue with the address or if further confirmation is required. On rare occasions, an item included in an order may become unavailable after the purchase has been completed. If this happens, we will promptly inform the customer, remove the affected item from the order, and issue a refund for that portion.

We offer free shipping on all orders, regardless of their value or destination. Depending on the carrier and location, deliveries may require a signature or the presence of the recipient. If a delivery attempt is unsuccessful, the carrier may try again. However, if multiple attempts fail, the package may be returned to our warehouse. In such cases, the order will be canceled and a refund will be processed to the original payment method. To avoid missed deliveries, we recommend monitoring tracking updates and ensuring someone is available to receive the package when it arrives.

Customers can track their orders at any time through the tracking feature available on our website. This tool provides real-time updates on the status of each shipment, including preparation, dispatch, and movement through the carrier’s network, offering full visibility throughout the delivery process.

There are certain situations where an order may not be processed or shipped. These include items being out of stock, delivery locations not supported by the carrier, incomplete or incorrect addresses, the use of a PO Box when a physical address is required, or payment details that cannot be verified. Ensuring that all provided information is accurate helps prevent delays or cancellations.

If a customer receives an incorrect item, they should contact us as soon as possible so that we can arrange a return and issue a refund. Returns are also accepted for sizing concerns, although selecting a different size will require placing a new order. If a shipment appears delayed or has not arrived within the expected timeframe, we recommend first checking the tracking information. If updates are unclear or the package shows no movement for an extended period, customers can contact us at kulanikini@outlook.com or by phone at (864) 674-7841. Our support team will review the situation carefully and assist in resolving any issues as quickly as possible.