Return Policy

Our return policy is created to give customers a fair amount of time to evaluate their purchase and determine whether it meets their needs. The return period extends for thirty days, beginning on the date the delivery is officially confirmed by the shipping carrier. During this timeframe, customers may contact us if they wish to return an item. To be eligible, the product must remain in the same condition as it was received. It should not show any evidence of being worn, used, altered, or damaged. All original elements that came with the item, including tags, labels, protective coverings, inserts, and any identifying materials, must still be attached and intact. The product should also be returned in its original packaging, including boxes, sleeves, inserts, and any protective materials used during shipment. A valid proof of purchase is required to verify the order, and acceptable forms include an email receipt, order confirmation, or similar documentation.

To begin the return process, customers should contact us at kulanikini@outlook.com or by phone at (864) 674-7841. Once the request has been reviewed and confirmed to meet the return criteria, we will provide a prepaid return shipping label along with clear instructions on how to prepare the package. It is important that customers use only the label and shipping method provided. Using an alternative carrier or modifying the shipping details may cause tracking issues, delays, or prevent the return from being properly received. If the return cannot be verified due to the use of an unauthorized shipping method, a refund may not be issued. Our support team remains available to assist throughout the process and can provide clarification whenever needed.

We recommend that customers carefully inspect their order immediately after delivery. Early inspection helps identify any issues such as damage during transit, manufacturing defects, or incorrect items being shipped. Reporting these concerns as soon as possible allows us to evaluate the situation quickly and provide an appropriate solution, whether that involves a replacement, refund, or other assistance. Addressing issues promptly helps avoid complications that may arise if too much time passes before a concern is raised.

While most items are eligible for return, certain products may be excluded due to hygiene reasons, safety considerations, or special handling requirements. If there is any uncertainty regarding whether an item qualifies for return, customers are encouraged to contact us for clarification before proceeding. For exchanges, the recommended process is to return the original item first and then place a new order for the desired replacement, which helps ensure availability and speeds up processing.

Customers within the European Union are entitled to an additional fourteen-day cancellation period, during which they may return their order without needing to provide a reason. However, the same return conditions apply, meaning the product must remain unused, unwashed, undamaged, and returned with all original packaging and tags. Proof of purchase is also required to confirm eligibility.

Once the returned item is received at our facility, it will be carefully inspected to ensure it meets all return requirements. After the evaluation is complete, customers will be notified of the outcome and informed whether their refund has been approved. Approved refunds are issued to the original payment method used at checkout. In most cases, refunds are processed within approximately ten business days, although the exact timeframe may vary depending on the customer’s bank or payment provider.

If a refund has not been received within fifteen business days after approval, customers should contact us at kulanikini@outlook.com or by phone at (864) 674-7841 so we can review the situation and assist further. Our goal is to provide a return process that is straightforward, transparent, and dependable, ensuring a smooth experience from the initial request through to the final resolution.